Privacy Policy for Medalist Moving Services

Effective Date: January 1, 2026
Last Updated: September 18, 2026

At Medalist Moving Services (“Medalist,” “we,” “us,” or “our”), accessible at medalistmoving.com, we respect your privacy and are committed to protecting the personal information you provide to us.

This Privacy Policy explains the types of information we collect, how we use and disclose that information, the technologies we use to communicate with customers and prospective customers, and the choices available to you.

By using our website or submitting information to us, you acknowledge the practices described in this Privacy Policy.

Information We Collect
How We Use Your Information
How We Share and Disclose Information
Quote Requests and Automated Call Technology
Communications and Consent
Data Retention
Security Practices
Cookies, Analytics and Tracking Technologies
Your Privacy Choices and Rights
Children’s Privacy
Policy Revisions
Contact Information

1. Information We Collect

A. Information You Provide Directly

When you request a moving quote, contact us, communicate with a representative, or otherwise interact with Medalist Moving Services, we may collect information including:

Name
Telephone number
Email address
Pickup and delivery locations
ZIP codes
Moving dates
Move size or inventory information
Requested moving services
Special instructions or comments
Information you provide during telephone, email, or text communications

We use this information to respond to your request, prepare moving estimates, coordinate services, communicate with you, and provide customer support.

B. Information Collected Automatically

When you use our website, we may automatically collect certain technical and usage information, including:

IP address
Browser and device information
Referring website or source
Pages viewed
Date and time of visits
Website interactions
Cookie or similar technology identifiers
Form and conversion events

This information may be used for website operation, security, analytics, advertising measurement, and improving our services.

C. Communication and Call Information

When you provide a telephone number or communicate with us by telephone or text message, we may collect or process information associated with those communications, such as:

Telephone number
Date and time of the communication
Call status and duration
Call-routing information
Whether a call was answered or reached an automated answering system
Callback activity
Consent and opt-out information
Lead or reference identifiers used to prevent duplicate contacts

Where permitted and where applicable, calls may also be monitored or recorded. If recording is used, notice will be provided as required by applicable law.

2. How We Use Your Information

We may use personal information for the following purposes:

Moving Quotes and Estimates: To prepare and provide moving estimates and respond to quote requests.
Customer Communication: To contact you about your inquiry, upcoming move, estimate, services, scheduling, or account.
Immediate Quote Follow-Up: To initiate a telephone call after you submit a quote or information request.
Call Routing: To place, route, queue, connect, and transfer calls between customers and Medalist representatives.
Moving Coordination: To coordinate requested services with moving service providers and authorized motor carriers when appropriate.
Customer Support: To answer questions, address concerns, and provide service-related assistance.
CRM and Recordkeeping: To maintain information regarding leads, estimates, customer interactions, consent, and service activity.
Duplicate Prevention: To identify previously submitted leads and avoid unnecessary duplicate communications.
Marketing: To provide offers or information about Medalist services where permitted by law and consistent with your communication preferences.
Website Improvement: To analyze website usage and improve performance, functionality, and customer experience.
Advertising and Measurement: To measure advertising effectiveness, attribute quote requests, and improve marketing campaigns.
Security and Fraud Prevention: To detect or prevent misuse, fraud, security threats, and unauthorized activity.
Legal and Regulatory Compliance: To maintain records, respond to lawful requests, resolve disputes, and comply with applicable requirements.

3. How We Share and Disclose Information

We do not sell your telephone number, email address, or other contact information to unrelated third parties for their own independent marketing purposes.

We may, however, disclose personal information when reasonably necessary to operate our business and provide the services you request.

A. Service Providers and Technology Vendors

We may provide information to companies that perform services on our behalf, including providers of:

Cloud hosting and computing infrastructure
Telecommunications and voice services
Automated calling and call-routing technology
Telephone number and callback routing
Customer relationship management systems
Email and text-message communications
Website hosting
Analytics and conversion measurement
Advertising technology
Fraud prevention and security services

These providers may process information only as necessary to perform services for us and are subject to their own contractual, privacy, and security obligations as applicable.

B. Moving Service Providers

When necessary to fulfill a moving request, arrange transportation, obtain pricing, or coordinate services, we may provide relevant information to moving service providers, authorized motor carriers, or other parties involved in fulfilling your requested move.

Information provided for these purposes may include your contact information, moving locations, moving date, move size, inventory information, and other information needed to coordinate the requested service.

C. Legal Requirements

We may disclose information where we reasonably believe disclosure is necessary to:

Comply with applicable law or legal process
Respond to court orders, subpoenas, or government requests
Protect the rights, property, or safety of Medalist Moving Services, our customers, or others
Investigate fraud or unlawful activity
Enforce our agreements or policies

D. Business Transactions

If Medalist Moving Services is involved in a merger, acquisition, financing, sale of assets, restructuring, or similar business transaction, information may be transferred as part of that transaction subject to applicable law.

4. Quote Requests and Automated Call Technology

Medalist Moving Services uses technology designed to provide timely follow-up after a prospective customer requests information or submits a moving quote request.

A. Immediate Call Follow-Up

When you submit a quote or contact request containing your telephone number, our systems may transmit limited information to telecommunications and call-routing service providers so that Medalist can attempt to contact you promptly.

Information used for this process may include:

Your telephone number
Your name
A lead or reference identifier

The complete details of your quote request may separately be transmitted to our customer relationship management systems and other service providers used to process your inquiry.

B. Automated Calling and Routing

Our communications systems may use automated technology to:

Initiate an outbound telephone call
Select an appropriate Medalist business telephone number
Detect whether a call has been answered
Distinguish between a person and an automated answering system
Provide an automated greeting or connection message
Route or transfer an answered call to a Medalist representative
Queue a requested callback for an appropriate calling period
Process callback routing when a customer returns a call

A call may originate from different Medalist business telephone numbers depending on routing, geographic, operational, or telecommunications requirements.

These technologies are used to facilitate communication between you and Medalist Moving Services.

C. Service Providers

The infrastructure supporting these communications may involve third-party cloud computing, telecommunications, call-routing, and customer-management providers acting on our behalf.

Use of these providers does not mean that your information is being sold to those providers for their independent marketing purposes.

5. Communications and Consent

A. Telephone Calls

When you request a quote or otherwise ask Medalist Moving Services to contact you, we may call the telephone number you provide regarding your request.

Depending on the communication and technology involved, calls may be initiated or assisted using automated dialing, call-routing, call-detection, or similar telecommunications technology.

Where prior express consent or prior express written consent is required by applicable law for a particular type of telephone communication or technology, we will seek the required consent at the time your information is collected.

B. Text Messages

Where you have provided the required consent, we may send text messages regarding:

Moving estimates
Quote follow-up
Scheduling
Service information
Customer support
Promotions or discounts

Message frequency may vary. Message and data rates may apply.

You may opt out of text messages by replying STOP. We may send a one-time confirmation of your opt-out where permitted by law.

C. Email

We may use your email address to send estimates, confirmations, service information, follow-up communications, and, where permitted, promotional information.

Marketing emails may include an unsubscribe mechanism where required.

D. Consent Is Not a Condition of Purchase

Where legally required, consent to receive marketing calls or text messages using regulated automated, artificial-voice, prerecorded-voice, or similar technology is not a condition of purchasing goods or services from Medalist Moving Services.

You may contact Medalist through other available methods if you do not wish to provide such consent.

E. Revoking Consent and Do-Not-Contact Requests

You may withdraw consent or ask us to stop certain communications at any time.

You may:

Reply STOP to a text message
Tell a Medalist representative that you do not wish to receive additional calls
Contact us at info@medalistmoving.com

We will process communication preferences and opt-out requests in accordance with applicable law.

Opting out of marketing communications does not necessarily prevent Medalist from sending non-marketing communications that are necessary to complete a requested transaction, provide requested services, address an existing customer relationship, or comply with law.

F. Privacy Policy Is Not a Substitute for Communication Consent

This Privacy Policy describes our information and communication practices. It does not, by itself, constitute consent to receive telephone calls or text messages where separate consent is required by law.

Where legally required consent is necessary, Medalist obtains that consent separately at the point where your telephone number or other contact information is collected.

6. Data Retention

We retain personal information for as long as reasonably necessary to:

Respond to and manage your inquiry
Prepare and maintain estimates
Coordinate moving services
Maintain customer and business records
Maintain records of communication consent and opt-out requests
Prevent duplicate contacts
Resolve disputes
Enforce agreements
Detect fraud or security issues
Comply with applicable legal and regulatory requirements

Retention periods may vary depending on the type of information, the nature of our relationship with you, and applicable legal requirements.

When information is no longer reasonably necessary, we may delete, anonymize, or otherwise dispose of it in accordance with our practices and applicable law.

7. Security Practices

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, alteration, loss, misuse, or disclosure.

These safeguards may include encrypted HTTPS connections, access controls, authentication measures, security monitoring, and protections used by our hosting, telecommunications, and technology providers.

No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Cookies, Analytics and Tracking Technologies

We may use cookies, pixels, tags, scripts, and similar technologies to:

Operate website functionality
Remember preferences
Analyze website usage
Measure advertising performance
Understand which advertisements or sources generate inquiries
Improve our website and marketing

Third-party analytics or advertising providers may receive certain technical or interaction information, such as device information, cookie identifiers, pages viewed, referring sources, or events such as completion of a quote form.

Those third parties may process information according to their own privacy policies and contractual obligations.

You may be able to restrict certain cookies through your browser settings or other privacy controls available to you.

9. Your Privacy Choices and Rights

Depending on your state of residence and applicable law, you may have certain rights concerning your personal information, which may include the right to:

Request access to personal information we maintain about you
Request correction of inaccurate information
Request deletion of certain information
Request information about certain disclosures of personal information
Withdraw or revoke communication consent
Opt out of certain marketing communications
Exercise other rights provided by applicable privacy law

Some rights may be subject to exceptions or verification requirements.

We will respond to verified privacy requests within the period required by applicable law.

To submit a privacy request, contact:

info@medalistmoving.com

We may request information reasonably necessary to verify your identity before completing certain requests.

10. Children’s Privacy

Our website and moving services are intended for adults and are not directed to children under 13.

We do not knowingly collect personal information from children under 13 through our website. If we learn that such information has been collected, we will take reasonable steps to delete it.

11. Policy Revisions

We may update this Privacy Policy periodically to reflect changes in:

Our services
Technologies we use
Information practices
Service providers
Legal or regulatory requirements

When changes are made, we will update the Last Updated date shown at the top of this policy.

We encourage you to review this Privacy Policy periodically.

12. Contact Information

If you have questions about this Privacy Policy, our information practices, communication consent, or a privacy request, contact:

Medalist Moving Services
2240 W Woolbright Road
Suite 346
Boynton Beach, FL 33426

Email: info@medalistmoving.com
Phone: 877-809-1397