Privacy Policy for Medalist Moving Services

Effective Date: January 1, 2026
Last Updated: September 21, 2026

At Medalist Moving Services (“Medalist,” “we,” “us,” or “our”), accessible at medalistmoving.com, we respect your privacy and are committed to protecting the personal information you provide to us.

This Privacy Policy explains the types of information we collect, how we use and disclose that information, the technologies we use to communicate with customers and prospective customers, and the choices available to you.

By using our website or submitting information to us, you acknowledge the practices described in this Privacy Policy.

Information We Collect
How We Use Your Information
How We Share and Disclose Information
Quote Requests and Automated Call Technology
Communications, Consent and Opt-Out Requests
Data Retention
Security Practices
Cookies, Analytics and Tracking Technologies
Your Privacy Choices and Rights
Children’s Privacy
Policy Revisions
Contact Information

1. Information We Collect

A. Information You Provide Directly

When you request a moving quote, contact us, communicate with a representative, or otherwise interact with Medalist Moving Services, we may collect information including:

Name
Telephone number
Email address
Pickup and delivery locations
ZIP codes
Moving dates
Move size or inventory information
Requested moving services
Special instructions or comments
Information you provide during telephone, email, or text communications

We use this information to respond to your request, prepare moving estimates, coordinate services, communicate with you, and provide customer support.

B. Information Collected Automatically

When you use our website, we may automatically collect certain technical and usage information, including:

IP address
Browser and device information
Referring website or source
Pages viewed
Date and time of visits
Website interactions
Cookie or similar technology identifiers
Form and conversion events

This information may be used for website operation, security, analytics, advertising measurement, and improving our services.

C. Communication and Call Information

When you provide a telephone number or communicate with us by telephone or text message, we may collect or process information associated with those communications, such as:

Telephone number
Date and time of the communication
Call status, duration, and disposition
The number used to place the call
Caller-ID routing information
Pickup or origin location information used for call routing
Whether a call was answered by a person, voicemail system, call-screening service, fax, or other automated system
Whether an answered call was transferred to a Medalist representative
Callback activity
Consent, revocation, and opt-out information
Keypress information used to process an automated opt-out request
Lead or reference identifiers used to prevent duplicate contacts and manage follow-up attempts

We may use automated call-detection and routing technology to process this information. These systems are designed to identify call status and route communications; they are not intended to create a recording of the substance of a customer conversation unless call recording is separately enabled.

Where permitted and where applicable, calls may also be monitored or recorded. If recording is used, notice will be provided as required by applicable law.

2. How We Use Your Information

We may use personal information for the following purposes:

Moving Quotes and Estimates: To prepare and provide moving estimates and respond to quote requests.
Customer Communication: To contact you about your inquiry, upcoming move, estimate, services, scheduling, or account.
Immediate Quote Follow-Up: To initiate a telephone call after you submit a quote or information request.
Call Routing: To place, route, queue, connect, and transfer calls between customers and Medalist representatives.
Moving Coordination: To coordinate requested services with moving service providers and authorized motor carriers when appropriate.
Customer Support: To answer questions, address concerns, and provide service-related assistance.
CRM and Recordkeeping: To maintain information regarding leads, estimates, customer interactions, consent, and service activity.
Duplicate Prevention: To identify previously submitted leads and avoid unnecessary duplicate communications.
Marketing: To provide offers or information about Medalist services where permitted by law and consistent with your communication preferences.
Website Improvement: To analyze website usage and improve performance, functionality, and customer experience.
Advertising and Measurement: To measure advertising effectiveness, attribute quote requests, and improve marketing campaigns.
Security and Fraud Prevention: To detect or prevent misuse, fraud, security threats, and unauthorized activity.
Legal and Regulatory Compliance: To maintain records, respond to lawful requests, resolve disputes, and comply with applicable requirements.

3. How We Share and Disclose Information

We do not sell your telephone number, email address, or other contact information to unrelated third parties for their own independent marketing purposes.

We may, however, disclose personal information when reasonably necessary to operate our business and provide the services you request.

A. Service Providers and Technology Vendors

We may provide information to companies that perform services on our behalf, including providers of:

Cloud hosting and computing infrastructure
Telecommunications and voice services
Automated calling and call-routing technology
Telephone number and callback routing
Customer relationship management systems
Email and text-message communications
Website hosting
Analytics and conversion measurement
Advertising technology
Fraud prevention and security services

These providers may process information only as necessary to perform services for us and are subject to their own contractual, privacy, and security obligations as applicable.

B. Moving Service Providers

When necessary to fulfill a moving request, arrange transportation, obtain pricing, or coordinate services, we may provide relevant information to moving service providers, authorized motor carriers, or other parties involved in fulfilling your requested move.

Information provided for these purposes may include your contact information, moving locations, moving date, move size, inventory information, and other information needed to coordinate the requested service.

C. Legal Requirements

We may disclose information where we reasonably believe disclosure is necessary to:

Comply with applicable law or legal process
Respond to court orders, subpoenas, or government requests
Protect the rights, property, or safety of Medalist Moving Services, our customers, or others
Investigate fraud or unlawful activity
Enforce our agreements or policies

D. Business Transactions

If Medalist Moving Services is involved in a merger, acquisition, financing, sale of assets, restructuring, or similar business transaction, information may be transferred as part of that transaction subject to applicable law.

4. Quote Requests and Automated Call Technology

Medalist Moving Services uses technology designed to provide timely follow-up after a prospective customer requests information, submits a moving quote request, or otherwise asks us to contact them.

A. Automated and Artificial-Voice Calls

Where permitted by applicable law and where the required consent has been obtained, our systems may initiate or assist with outbound calls using automated technology and an artificial or computer-generated voice, including text-to-speech or similar voice technology.

An automated call may provide a brief Medalist identification, quote-follow-up, connection, or routing message before connecting the call to a live Medalist representative.

Our communications systems may use automated technology to:

Initiate an outbound telephone call
Provide an artificial-voice or automated greeting
Detect whether a call has been answered
Distinguish between a person, voicemail system, call-screening service, fax, silence, or other call result
Perform a short connection or liveness check before transferring an answered call
Route or transfer an answered call to a Medalist representative
End a call when voicemail, fax, or another non-human result is detected
Schedule a later follow-up attempt when contact is not made
Process callback routing when a customer returns a call
Process and record an automated do-not-call request

B. Caller-ID and Local-Presence Routing

To help route calls consistently and make return calls easier to associate with the appropriate market, Medalist may use pickup or origin information, including city, state, ZIP code, or telephone area code, to select a Medalist-controlled business telephone number for an outbound call.

A call may therefore originate from different Medalist business telephone numbers depending on pickup location, geographic market, telecommunications availability, prior caller-ID assignment, or operational requirements.

Where our systems assign a particular Medalist telephone number to a lead, we may retain that assignment so later follow-up attempts use the same or a consistent Medalist business number.

C. Follow-Up Attempts and Calling Windows

If we do not make contact, our systems may schedule additional follow-up attempts on later days and at different times, subject to applicable law, communication preferences, internal operating hours, and the information associated with the requested move.

We may use pickup or origin location information to determine an appropriate local calling window. Follow-up attempts may stop when, among other things:

Contact is made and the call is transferred to a Medalist representative
You ask us to stop calling
Your number is placed on our internal do-not-call list
The move date has passed
The inquiry is no longer eligible for follow-up
The applicable source or campaign is no longer active

D. Automated Opt-Out

Automated Medalist calls may provide a keypress option that allows the recipient to request no further automated calls.

When the automated message instructs you to press a designated key to opt out and you use that option, our system is designed to:

Record the telephone number on Medalist's internal do-not-call list
Record the date, time, and method of the opt-out
Stop the current automated call
Suppress the telephone number from future automated calling by the applicable Medalist system

The automated keypress method is not the only way to revoke consent or request that calls stop. You may also make a do-not-call or revocation request through other reasonable methods described in Section 5.

E. Service Providers

The infrastructure supporting these communications may involve third-party cloud computing, telecommunications, voice-technology, call-routing, caller-ID, customer-management, analytics, and security providers acting on our behalf.

These providers may process limited information necessary to place, route, connect, monitor the status of, or record the disposition of a communication. Use of these providers does not mean that your information is being sold to those providers for their independent marketing purposes.

5. Communications, Consent and Opt-Out Requests

A. Telephone Calls

When you request a quote or otherwise ask Medalist Moving Services to contact you, we may call the telephone number you provide regarding your inquiry, estimate, requested move, services, scheduling, or related offers where permitted by law.

Depending on the communication and technology involved, calls may be initiated or assisted using automated dialing, artificial-voice or text-to-speech technology, call-routing, answering-machine detection, call-screening detection, or similar telecommunications technology.

Where prior express consent or prior express written consent is required by applicable law for a particular type of telephone communication or technology, we seek the required consent separately from this Privacy Policy.

B. Text Messages

Where you have provided the required consent, we may send text messages regarding:

Moving estimates
Quote follow-up
Scheduling
Service information
Customer support
Promotions or discounts

Message frequency may vary. Message and data rates may apply.

You may opt out of text messages by replying STOP, QUIT, END, REVOKE, OPT OUT, CANCEL, UNSUBSCRIBE, or by otherwise clearly communicating that you no longer wish to receive the applicable messages. We may send a one-time non-promotional confirmation of your opt-out where permitted by law.

C. Email

We may use your email address to send estimates, confirmations, service information, follow-up communications, and, where permitted, promotional information.

Marketing emails may include an unsubscribe mechanism where required.

D. Consent Is Not a Condition of Purchase

Where legally required, consent to receive marketing calls or text messages using regulated automated, artificial-voice, prerecorded-voice, or similar technology is not a condition of purchasing goods or services from Medalist Moving Services.

You may contact Medalist through other available methods if you do not wish to provide such consent.

E. Revoking Consent and Do-Not-Call Requests

You may withdraw consent or ask us to stop certain communications at any time through a reasonable method that clearly communicates your request.

Depending on the communication, available methods may include:

Pressing the designated opt-out key during an automated Medalist call when that option is offered
Telling a Medalist representative that you do not wish to receive additional calls
Replying with an applicable opt-out word to a text message
Leaving a voicemail that clearly requests no further calls or messages
Contacting us at info@medalistmoving.com
Contacting Medalist through another reasonable method that clearly communicates your request

We do not require you to use only one particular method to revoke consent.

When an automated keypress opt-out is used, our system is designed to record the request immediately and terminate the automated call. Other revocation or do-not-call requests are processed as soon as reasonably practicable and within the period required by applicable law.

Once a telephone number is placed on our internal do-not-call list, we use that record to suppress future calls covered by the request. Re-submitting a quote form or appearing in a later lead file does not, by itself, cause our automated systems to disregard an existing internal do-not-call record unless you subsequently provide legally sufficient authorization for renewed contact.

Opting out of marketing communications does not necessarily prevent Medalist from sending non-marketing communications that are necessary to complete a requested transaction, provide requested services, address an existing customer relationship, or comply with law, to the extent permitted by applicable law.

F. Privacy Policy Is Not a Substitute for Communication Consent

This Privacy Policy describes our information and communication practices. It does not, by itself, constitute consent to receive telephone calls or text messages where separate consent is required by law.

Where legally required consent is necessary, Medalist obtains that consent separately at the point where your telephone number or other contact information is collected.

6. Data Retention

We retain personal information for as long as reasonably necessary to:

Respond to and manage your inquiry
Prepare and maintain estimates
Coordinate moving services
Maintain customer and business records
Maintain records of communication consent, revocation, and opt-out requests
Maintain internal do-not-call suppression records
Maintain call-attempt, caller-ID assignment, transfer, and disposition records
Prevent duplicate contacts
Resolve disputes
Enforce agreements
Detect fraud or security issues
Comply with applicable legal and regulatory requirements

Retention periods may vary depending on the type of information, the nature of our relationship with you, and applicable legal requirements.

We may retain an internal do-not-call record for at least five years from the date of the request, and we may retain it longer when reasonably necessary to continue honoring your communication preference or to comply with applicable law.

When other information is no longer reasonably necessary, we may delete, anonymize, or otherwise dispose of it in accordance with our practices and applicable law.

7. Security Practices

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, alteration, loss, misuse, or disclosure.

These safeguards may include encrypted HTTPS connections, access controls, authentication measures, security monitoring, and protections used by our hosting, telecommunications, and technology providers.

No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Cookies, Analytics and Tracking Technologies

We may use cookies, pixels, tags, scripts, and similar technologies to:

Operate website functionality
Remember preferences
Analyze website usage
Measure advertising performance
Understand which advertisements or sources generate inquiries
Improve our website and marketing

Third-party analytics or advertising providers may receive certain technical or interaction information, such as device information, cookie identifiers, pages viewed, referring sources, or events such as completion of a quote form.

Those third parties may process information according to their own privacy policies and contractual obligations.

You may be able to restrict certain cookies through your browser settings or other privacy controls available to you.

9. Your Privacy Choices and Rights

Depending on your state of residence and applicable law, you may have certain rights concerning your personal information, which may include the right to:

Request access to personal information we maintain about you
Request correction of inaccurate information
Request deletion of certain information
Request information about certain disclosures of personal information
Withdraw or revoke communication consent
Opt out of certain marketing communications
Request that a telephone number be added to our internal do-not-call list
Ask how automated calling, artificial-voice, caller-ID routing, or call-status information associated with your inquiry is used
Exercise other rights provided by applicable privacy law

Some rights may be subject to exceptions or verification requirements.

We will respond to verified privacy requests within the period required by applicable law.

To submit a privacy request, contact:

info@medalistmoving.com

We may request information reasonably necessary to verify your identity before completing certain requests.

10. Children’s Privacy

Our website and moving services are intended for adults and are not directed to children under 13.

We do not knowingly collect personal information from children under 13 through our website. If we learn that such information has been collected, we will take reasonable steps to delete it.

11. Policy Revisions

We may update this Privacy Policy periodically to reflect changes in:

Our services
Technologies we use
Information practices
Service providers
Legal or regulatory requirements

When changes are made, we will update the Last Updated date shown at the top of this policy.

We encourage you to review this Privacy Policy periodically.

12. Contact Information

If you have questions about this Privacy Policy, our information practices, communication consent, or a privacy request, contact:

Medalist Moving Services
2240 W Woolbright Road
Suite 346
Boynton Beach, FL 33426

Email: info@medalistmoving.com
Phone: 877-809-1397